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1.
営業社員の人事管理 : 新しい能力主義のすすめ方
荻原勝著
Published:
東京 : 産業労働出版協会 , [東京] : 産業労働調査所 (発売), 1988.9
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POSシステム100問・100答. 〔1987年改訂版〕
流通システム開発センター編
Published:
東京 : 通商産業調査会, 1987.2
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3.
営業革命 : 新しい市場はこうして創れ
御厨文雄著
Published:
京都 : PHP研究所, 1985.2
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4.
営業部門のTQCハンドブック
出口仍康,田中直子共著
Published:
東京 : 産業能率大学出版部, 1984.8
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5.
Marketing management : analysis, planning, and control. 5th ed
Philip Kotler
Published:
Englewood Cliffs, N.J. : Prentice-Hall, c1984
Series:
The Prentice-Hall series in marketing
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6.
顧客サービス戦略
Diamondハーバード・ビジネス・レビュー編集部編訳
Published:
東京 : ダイヤモンド社, 2000.11
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7.
成功する顧客満足度の測り方
Nigel Hill, John Brierley, Rob MacDougall著 ; 野川春夫, 瀬尾美貴訳
Published:
東京 : サイエンティスト社, 2005.6
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8.
売れる仕組みをどう作るか : トルネード式仮説検証 (PDCA)
永井孝尚著
Published:
東京 : 幻冬舎, 2018.4
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一回のお客を一生の顧客にする法 : 顧客満足度No.1ディーラーのノウハウ
カール・スウェル, ポール・B.ブラウン著 ; 久保島英二訳
Published:
東京 : ダイヤモンド社, 1991.10
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10.
サービスが伝説になる時 : 「顧客満足」はリーダーシップで決まる
ベッツィ・サンダース著 ; 和田正春訳
Published:
東京 : ダイヤモンド社, 1996.8
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